Refund policy

When refunds are issued

• Returned items that pass inspection.
• Orders cancelled before dispatch.
• Faulty items where a replacement is not available.
• Items lost in transit, once the carrier confirms the loss.

How refunds are paid

Refunds go back to the original payment method in the currency you were charged. Card refunds usually appear within 5–10 business days of us issuing them, depending on your bank. PayPal refunds appear within 24 hours.

Amounts

We refund the item price and any tax charged on it. Original shipping is refunded only when the whole order is returned because of our error or a fault. Import duties paid to a carrier are not refundable by us; you may be able to reclaim them from your customs authority.

Discount codes

If a discount applied to an order and you return part of it, the discount is recalculated on the items you keep.

Cancellations

You can cancel an order for a full refund until it is dispatched. Email us with your order number; if it has already left, follow the returns process instead.